Kereis Group

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Complaints

Accueil » Complaints

Our team is available to answer all your questions.

 

If you wish to file a claim related to our services, you may do so by contacting Kereis Iberia through the following means:

 

  • By postal mail:

Kereis Iberia

Claims Service

Avenida Diagonal 622, 5th floor, 08021 Barcelona

 

  • By e-mail:

reclamaciones@kereisiberia.com

 

  • By telephone:

 

 

Kereis Iberia undertakes to confirm receipt of your request within ten working days from the date of sending your complaint (unless you have received a reply within that time) and to provide you with a solution within a maximum of two months.

 

If you are not satisfied with the answer you receive, you may contact us again by the same means or contact the insurer of your contract, whose details are included in your contractual documentation (insurance policy, general conditions, etc.).

 

If the reply is still unsatisfactory or if you do not receive a reply within two months of sending your written complaint, you may refer the matter to the competent body according to the insurer of your contract:

 

  • By postal mail:  Dirección General de Seguros y Fondos de Pensiones Servicio de Reclamaciones (DGSFP)

Paseo de la Castellana, 44. 28046

 

  • Or online, through the following link:

Link to the official DGSFP form

 

You can consult the complaints procedure at the following address: Link to the DGSFP complaints procedure.

 

In accordance with article 30.3 of Law 44/2002, of November 22, 2002, on Financial System Reform Measures, the Complaints Service is competent to intervene when a dispute has not been resolved after having previously filed a complaint with our customer service department.

 

 

Dirección General de Seguros y Fondos de Pensiones Servicio de Reclamaciones (DGSFP)

is the body responsible for ensuring compliance with the regulations by financial and insurance entities .

 

If you consider that our services do not comply with the regulations in force in our sector, you can notify the DGSFP:

 

 

These actions do not affect your right to pursue other available legal remedies.

 

Kereis Iberia is part of the Kereis group of brokerage companies, which combines the best of human interaction and digital technology to:

 

  • To protect each person against life’s unforeseen events.
  • To accompany the growth of our partners.
  • Accelerate your digital transformation.
  • Facilitating access to the insurance of the future.